Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Hightown Housing Association Limited (202215632)

The complaint is about the landlord’s handling of works required to the property allocated to the resident before his tenancy could commence.

Lambeth Council (202212225)

The complaint is about the landlord’s handling of repairs to the resident’s fence.

London Borough of Redbridge (202120423)

The complaint is about: The landlord’s response to the resident’s request to extend her property. The landlord’s decision to refuse consent for the extension.

Sanctuary Housing Association (202203195)

The complaint is about the landlord's response to the resident's request to cut back trees in the back garden of the resident’s property.

Sheffield City Council (202119437)

The complaint is about the landlord’s: response to the resident’s reports about a hot water tank leak and damage to his carpet; complaints handling and record keeping.

Golding Homes Limited (202220971)

The complaint is about the landlord’s response to the resident’s reports of damage to her front door.

The complaint is about: The landlord’s handling of repairs to the resident’s walls. The landlord’s response to the resident’s reports of damp and mould. The landlord’s handling of the associated complaint.

Paragon Asra Housing Limited (202112236)

REPORT COMPLAINT 202112236 Paragon Asra Housing Limited 6 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Peabody Trust (202122368)

The complaint is about the landlord’s payment of £100 compensation to the resident as ordered by the Housing Ombudsman Service.

Peabody Trust (202200081)

The complaint is about: