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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Raven Housing Trust Limited (202200090)

The complaint is about: The landlord's administration of the service charge account. The level and reasonableness of service charges. The landlord's response to parking space issues.

Reading Borough Council (202104235)

The complaint concerns the landlord’s: Handling of reports of damp, mould, and condensation affecting the property. Complaint handling.

Six Town Housing Limited (202107717)

The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. The landlord’s approach and subsequent decision to remove the resident’s CCTV. The Ombudsman has also assessed the landlord’s handling of the above complaints.

Southern Housing Group Limited (202120411)

The complaint is regarding the landlord’s handling of: The replacement of fire safety doors. The resident’s reports about the conduct of workmen. The resident’s formal complaint. 

Sovereign Network Homes (202113716)

  REPORT COMPLAINT 202113716 Network Housing 27 April 2023   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

The Guinness Partnership Limited (202108495)

The complaint is about the landlord: Failing to advise the resident that he was signing a tenancy agreement. Failing to inform the resident of anti-social behaviour at the property.

Wigan Metropolitan Borough Council (202210202)

  REPORT COMPLAINT 202210202 Wigan Metropolitan Borough Council 27 April 2023   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Believe Housing Limited (202122515)

The complaint is about the: The condition of the property at the start of the tenancy. The landlord’s handling of the associated repair works to the property.

Birmingham City Council (202121450)

The complaint is about: The landlord’s response to reports of a defective window. The landlord’s handling of the associated complaint.