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Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
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REPORT COMPLAINT 202117121 The Guinness Partnership Limited 27 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about: The landlord’s handling of repairs for water ingress at the resident's property. The landlord’s response to the resident’s concerns about the responsibility for the waste pipe that services the property. The landlord’s handling of the associated complaint.
The complaint is about: The landlord’s application to court for an injunction following reports of Anti-Social Behaviour made against the residents. Information the landlord included within the court bundle, which the resident believes was a data breach.
The complaint is about the landlord’s handling of: the resident’s reports of the standard of communal cleaning within the resident’s building. the resident’s reports of the standard of grounds maintenance, in particular: The removal of infested mulch. The general standard of the grounds maintenance. The time the landlord took to repair loose paving slabs. The of lack redress from missed appointments and incomplete work from the contractors. The Ombudsman also assessed the landlord’s handling of the resident’s above complaints.
The complaint is about: The landlord’s communication with the leaseholder about its insurance cover. The landlord’s response to the leaseholder’s request that he be reimbursed by the landlord for loss of rental income and the cost of re-installation of the property’s electrical supply.
The complaint is about the landlord’s handling of a kitchen refurbishment.
The complaint is about: The landlord’s response to the resident’s reports of a leak following the installation of a new boiler; The landlord’s handling of the resident’s request for a temporary decant whilst remedial repairs were carried out following the leak; The landlord’s complaint handling; The insurance provider’s response to the resident’s request for compensation and the management of the remedial works it ordered.
The resident complains about how the landlord handled his reports of leaks affecting the property, including the time taken to complete repairs and the landlord’s communication.
The complaint is about the landlord’s handling of: A repair of the resident's bath. The resident's request for aids and adaptations.
The complaint is about the landlord’s response to the resident’s concerns about the standard of cleaning and communal grounds maintenance.