We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s response to the resident’s reports of a leak following the installation of a new boiler; The landlord’s handling of the resident’s request for a temporary decant whilst remedial repairs were carried out following the leak; The landlord’s complaint handling; The insurance provider’s response to the resident’s request for compensation and the management of the remedial works it ordered.
The resident complains about how the landlord handled his reports of leaks affecting the property, including the time taken to complete repairs and the landlord’s communication.
The complaint is about the landlord’s handling of: A repair of the resident's bath. The resident's request for aids and adaptations.
The complaint is about the landlord’s response to the resident’s concerns about the standard of cleaning and communal grounds maintenance.
The complaint is about the landlord’s response to repairs to the resident’s oil tank.
The complaint is about: The level of service charges. The landlord’s handling of the resident’s service charge queries. The landlord’s complaint handling.
The complaint is about: the landlord’s handling of the resident’s concerns about an increase in service charges which he did not believe should apply. the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s response to the concerns raised by the resident in relation to disabled parking.
The complaint is about: The landlord’s handling of repairs to a faulty boiler. This Service has also considered the complaint handling.
The complaint is about: The landlord’s response to the resident and their power of attorney about its decision to implement a meal service. The landlord’s complaint handling, including its resolution of the complaint at each stage of its procedure.