Haringey London Borough Council (202307195)
The complaint is about the landlord’s handling of the resident’s reports of disrepair in her home, including the need for a decant. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
London & Quadrant Housing Trust (L&Q) (202321365)
REPORT COMPLAINT 202321365 London & Quadrant Housing Trust (L&Q) 10 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
London & Quadrant Housing Trust (L&Q) (202330297)
The complaint is about the landlord’s handling of: the resident’s concerns about the replacement of her toilet flush. the associated complaint.
London & Quadrant Housing Trust (L&Q) (202435195)
The complaint is about the landlord’s handling of the resident’s concerns about cold temperatures within the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
London Borough of Brent (202415446)
The complaint is about the landlords handling of repairs to the resident’s kitchen and roof. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hounslow (202422936)
REPORT COMPLAINT 202422936 London Borough of Hounslow 10 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London Borough of Lambeth (202329146)
The complaint is about the landlord’s handling of the resident’s complaint about lift issues.
London Borough of Tower Hamlets (202331416)
The complaint is about the landlord’s handling of: Reports of a leak at the property and the subsequent damage caused. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202322627)
The complaint is about the landlord’s handling of resident’s reports about the miscalculation of the service charge and requests for service charge account information.
Nottingham City Council (202234937)
The complaint is about the landlord’s handling of the resident’s reports of leaks.