Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Request for repairs to her garden. Query about gifting of items to residents. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord placing a warning marker about the resident on its systems. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s report of water ingress. We have also considered the landlord’s complaint handling.
The complaint is about how the landlord handled the granting of the resident’s starter tenancy.
The complaint is about the landlord’s: Response to the resident's concerns about the operation of windows and a lack of ventilation. Complaint handling.
REPORT COMPLAINT 202316802 London & Quadrant Housing Trust (L&Q) 24 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about: The landlord’s response to the resident’s reports of drainage issues in his garden. The landlord’s complaint handling.
The complaint is about the landlord’s handling of: A balcony repair. The associated complaint.
The complaint is about the landlord’s handling of repairs to the windows in the property. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of: Repairs including external repairs to the building, indoor and outdoor communal areas, mould on interior walls in the resident’s individual property, condensation in the window units, and cracks in the ceiling. Communal garden maintenance and window cleaning. The associated complaint.