Clarion Housing Association Limited (202220946)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Flagship Housing Group Limited (202218779)
The complaint is about the landlord's handling of the resident's concerns about the neighbour’s use of the parking spaces outside their property.
ForHousing Limited (202208410)
The complaint concerns how the landlord handled a leak from the bathroom of the property and the level of compensation it offered.
Hammersmith and Fulham Council (202126460)
The complaint is about the landlord’s handling of: The resident’s application for succession. The associated complaint.
Haringey London Borough Council (202203346)
The complaint is about the landlord’s handling of the resident’s enquiries about: invoicing; grounds maintenance and outstanding repairs. The report will also investigate the landlord’s complaint handling.
Home Group Limited (202207913)
The complaint is about the landlord’s response to the resident’s request for it to replace her heating system. The Ombudsman has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202120154)
The complaint is about the landlord’s: Response to reports of a pigeon infestation. Handling of the related complaint.
London & Quadrant Housing Trust (L&Q) (202128131)
The complaint is about the landlord’s: Response to the resident’s request for compensation following his reports of leaks. Complaint handling.
London Borough of Hillingdon (202102073)
This is about the landlords handling of: The residents’ concerns about a neighbours use of the communal garden. Antisocial behaviour (ASB) reports about the resident. Antisocial behaviour reports about the residents neighbour. Noise complaints. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202208175)
The complaint is about the landlord’s handling of: Repairs to resolve a water leak in the communal area. The condition of the carpet in the communal hallway following the water leak. The associated complaint and record keeping.