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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Great Places Housing Association (202106133)

The complaint is about the landlord’s handling of the resident’s request for compensation, following a complaint about an area of land at the rear of the resident’s garden.

Haringey London Borough Council (202113789)

The complaint is about the landlord’s response to address the resident’s reports of: Interference with the water supply into the property. Anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.

Leeds City Council (202215014)

The complaint is about the landlord’s response to the resident’s: Reports of a broken shower. Reports of damp and mould.

Notting Hill Genesis (NHG) (202202360)

Review Letter comp   REPORT COMPLAINT 202202360 Notting Hill Genesis 24 August 2023   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

Paragon Asra Housing Limited (202200997)

The landlord’s handling of the resident’s complaint about the conduct of a member of staff. The Ombudsman has also looked at the landlord’s handling of the associated complaint.

Places for People Group Limited (202122425)

The complaint is about the landlord’s handling of: Repairs to cupboards in the resident’s bedroom and hallway. A request for minor adaptations to the resident’s kitchen by an occupational therapist. The associated complaint.

Places for People Group Limited (202215767)

The complaint is about the information provided by the landlord at the start of the tenancy with respect to the service charges. The landlord’s complaints handling has also been investigated.