Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

London Borough of Newham (202218328)

The complaint is about the landlord’s handling of the resident’s: Reports of noise from a neighbour. Associated complaint.

Manchester City Council (202319523)

The complaint is about the landlord’s: Handling of boiler repairs. Complaint handling.

North West Leicestershire District Council (202329499)

The complaint is about the landlord’s handling of: A gas safety check at the property. The associated complaint.

Places for People Group Limited (202438388)

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Formal complaint.

South Devon Rural Housing Association Limited (202314091)

The resident’s complaint is about the removal of personal belongings from her garage by the landlord.

Southern Housing (202308943)

The complaint is about the landlord’s handling of the resident’s: Reports of plumbing issues. Associated complaint.

Southern Housing (202316840)

The complaint is about the landlord’s handling of the resident’s reports that a carbon monoxide detector at her property had expired.

Southwark Council (202309807)

The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB) after matters had been to court in August 2021. The Ombudsman has also considered the landlord’s complaint handling.

Stonewater Limited (202328956)

The complaint is about the landlord’s response to the: resident’s concerns about a fault with her solar panels. associated complaint.

Birmingham City Council (202313281)

The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB).