Westminster City Council (202211649)
The complaint is about the landlord’s handling of pest issues outside the resident’s property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Beyond Housing Limited (202127743)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The move to alternative accommodation to facilitate the associated repair works.
Birmingham City Council (202011032)
The complaint is about the landlord’s handling of repairs to: A leaking heating system at the property. The presence of damp and mould at the property. This Service has also considered the associated complaint handling.
Gateway Housing Association Limited (202112753)
The complaint is about the landlord’s response to the resident’s: communal area requests (store cupboard, hedge and boundary wall); reports of littering and fly-tipping. The Ombudsman has also investigated the landlord’s complaint handling.
Home Group Limited (202103327)
The complaint is about the landlord’s: response to the resident’s reports of defects; handling of the associated complaint.
Longhurst Group Limited (202121508)
This complaint is about the way the landlord handled the resident’s reports of a leaking hot water cylinder. This investigation has also considered the landlord’s record keeping.
Longhurst Group Limited (202203392)
The complaint is about the landlord’s response to: The resident’s request for a replacement radiator. The resident’s reports of works required to the garden of the property. The resident’s request for works to the fencing.
Newcastle City Council (202123255)
The complaint is about the landlord's handling of a dispute regarding access to the resident’s garden.
Peabody Trust (202128172)
The complaint is about: The condition of the windows at the property. The landlord’s complaint handling.
Southern Housing Group Limited (202120753)
The complaint is about the landlord’s handling of repairs to the bathroom following a leak from the ceiling.