London Borough of Ealing (202114284)
The complaint is about the landlord’s response to the resident’s reports of obstructions to his storage unit. The Ombudsman has also investigated the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Mount Green Housing Association Limited (202120738)
The complaint is about the landlord’s handling of ongoing water ingress in the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202119328)
The complaint is about the landlord’s handling of the resident’s reports of sewage gases affecting the property.
Nottingham City Homes Registered Provider Limited (202128079)
The complaint is about the landlord’s handling of: Reports of damp and mould within the property. The associated complaint.
Nottingham City Homes Registered Provider Limited (202213680)
The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance. The resident’s request to be rehoused.
Peabody Trust (202208114)
The complaint is about: the landlord’s response to the resident’s concerns for her family’s safety in the property; the landlord’s handling of the resident’s request to be rehoused; the landlord’s response to the resident’s concerns regarding her children’s health as a result of living in the property; the landlord’s request for a rent increase and deductions from the resident’s Universal Credit payment.
Royal Borough Of Greenwich (202126976)
The complaint is about the conduct of landlord staff during the resident’s application for rehousing and the associated complaint.
Sanctuary Housing Association (202215373)
The complaint is regarding: The landlord’s response to repairs required to the property following a water leak. The landlord’s handling of the associated formal complaint.
Southern Housing Group Limited (202114779)
This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB).
Southern Housing Group Limited (202200360)
The complaint is about: The landlord's response to the resident's reports of antisocial behaviour (ASB) by a neighbour, and her request to be granted a priority move. The landlord's handling of the associated complaint.