We are aware of a third-party IT security incident that has impacted our case management system.

While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000.

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Stonewater Limited (202206658)

The complaint is about: The landlord’s handling of an antisocial behaviour (ASB) allegation against the resident. The landlord’s complaint handling.

Vivid Housing Limited (202119844)

The complaint is about: The landlord’s handling of the resident’s reports of leaks in the building and the damp and mould within her property. The landlord’s handling of the resident’s complaint through its internal complaints process. The Ombudsman also assessed the landlord’s record keeping.

A2Dominion Housing Group Limited (202124470)

The complaint is about the landlord’s response to: the resident’s reports of anti social behaviour, and; requests for additional security measures. The Ombudsman has also considered the landlord’s complaint handling.

Abri Group Limited (202107780)

The complaint is about: The landlord’s handling of repairs to windows at the property. The Ombudsman has also considered the landlord's complaint handling.

Accent Housing Limited (202114730)

The complaint is about: The landlord's handling of the resident’s reports of vibrations and cracking noises in the property. The landlord's handling of the complaint.

Birmingham City Council (202123995)

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). This Service has also considered the landlord’s complaint handling.