Guildford Borough Council (202123338)
The complaint concerns the landlord’s handling of reports of unacceptable behaviour made against the resident.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Hammersmith and Fulham Council (202010163)
The complaint is about the landlord’s handling of repair issues and the length of time taken to resolve this.
Hammersmith and Fulham Council (202118548)
The complaint is about the landlord’s handling of a leak and subsequent offer of compensation.
Karbon Homes Limited (202100441)
The complaint is about: The landlord’s handling of the resident’s request to investigate issues of noise transference at the property. The landlord’s associated complaint handling.
Leeds City Council (202119882)
The complaint is about the landlord’s response to the resident’s reports about the windows at the property.
Metropolitan Thames Valley Housing (202115012)
The complaint is about the landlord’s response to:
Slough Borough Council (202104296)
The complaint is about the landlord’s administration of the resident’s rent account.
Birmingham City Council (202117808)
The complaint is about the landlord’s response to the residents request that it gift them their existing property.
Magenta Living (202113308)
The complaint is about the landlord’s response to the resident’s reports about repairs to her dividing fence.
Metropolitan Thames Valley Housing (202106427)
REPORT COMPLAINT 202106427 Metropolitan Housing Trust Limited 5 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]