Places for People Group Limited (202405073)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Rochdale Boroughwide Housing Limited (202329287)
The complaint is about the landlord’s: Handling of the resident’s subject access request (SAR). Response to the resident's reports that a contractor damaged his property and caused him an injury during bathroom adaptation works. Delays to approve accessibility adaptations.
Settle Group (202330572)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the bathroom. Repairs to the kitchen draws. The resident’s reports of an infestation of silverfish. This service has also considered the landlord’s complaint handling.
Southern Housing (202318597)
The complaint is about the landlord’s handling of: Reports of noise nuisance. Reports of leaks and the associated temporary repairs.
Stockport Homes Limited (202330786)
The complaint is about the landlord’s handling of the resident’s reports of beetles in the property. The Ombudsman has also considered the landlord’s record keeping.
Stonewater Limited (202325785)
The complaint is about the landlord’s response to the resident’s concerns about the rear external door and windows. We have also investigated the landlord’s complaint handling.
The Guinness Partnership Limited (202326682)
The complaint is about the landlord’s: Handling of the resident’s reports of noise from the flat above. Complaint handling.
Bristol City Council (202230738)
The complaint is about the landlord’s response to the resident’s report of a gas leak in the property.
Colchester City Council (202333886)
The complaint is about the landlord’s handling of The resident’s concerns about allegations of ASB made by a neighbour. The installation of a fence.
Cottsway Housing Association Limited (202315431)
The complaint is about the landlord’s response to the resident’s dissatisfaction about evidence it relied on in a court case against him.