We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of outstanding repair issues - including a leak, damp and mould, and issues with her handrail. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about: The landlord’s response to the resident’s report of an unsafe garden wall and its handling of the associated repairs. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports of damp and condensation in the property.
This complaint is about: the landlord’s handling of the resident’s reports of animal cruelty by a neighbour; the landlord’s decision not to open an antisocial behaviour case regarding the resident’s neighbour; the landlord’s handling of allegations of staff misconduct; the landlord’s complaint handling.
The complaint is about the time taken to complete the sale of the resident's property.
The complaint is about the landlord’s handling of: The resident’s reports of leaks. The associated damp and mould in their home. Reports of blockages to the kitchen and bathroom sinks. Complaint.
The complaint is about the landlord’s: Response to recommendations from an occupational therapist for adaptations at the property; Complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of pests in the loft and walls.
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) directed against her. Response to the resident’s reports of damp and mould at the property. Response to the resident’s reports of a spider infestation at the property. Response to the resident’s request for reimbursement of garden maintenance expenses. Complaint handing.
The complaint is about the landlord's handling of repairs to the lighting in the communal car park.