Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s: reports about repair works required at her property; reports about the landlord’s employee’s behaviour; reports about antisocial behaviour (ASB) from her neighbour; request to be transferred to an alternative property.
The resident has complained about the landlord’s handling of repairs to the roof and about the level of compensation it has offered.
The complaint is about: the level of compensation offered to the resident further to his reports of water ingress, damp and mould. the landlord’s response to the resident’s complaint about the “One-Stop-Shop.”
This complaint is about the landlord’s handling of: the resident’s reports of mould growth in her property; the related complaint.
The complaint concerns the landlord’s response to reports of repairs to the resident’s garage.
The complaint is about the Council disposing of items it was storing for the resident.
The landlords handling of the residents reports concerning gardening and guttering issues.
The complaint concerns the landlord’s handling of the resident’s reports of antisocial behaviour caused by his upstairs neighbours.
The complaint is about the landlord’s response to the resident’s reports of repairs following major gas works in 2019.
The resident complains about the landlord's handling of her concerns about service charge and lift maintenance costs.