We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s reports about issues with her windows and damp and mould at the property. The Ombudsman has also considered the landlord’s handling of this complaint. The Ombudsman has considered the landlord’s record keeping.
The complaint is about the landlord’s response to reports about the actions of its contractor when carrying out clearance works at the property.
The complaint is about the landlord’s handling of: the resident’s report of a leak in the roof; and the associated complaint.
The complaint is about the landlord’s handling of the resident’s: complaint concerning damp and mould and repairs needed in his property; requests to be moved to another property.
The complaint is about the landlord's handling of: Repairs from commencement of the void (empty) period. The resident's reports of damp and mould in the property and associated repairs. The associated complaint. This Service has also taken into consideration: The landlord’s regard to the resident’s vulnerabilities. The landlord's record keeping.
This complaint is about: The landlord’s handling of the resident’s reports of a leak from the water tank; The landlord’s handling of the resident’s reports of contamination in the water tank; The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s response to: The resident’s report of damp and mould. The resident's request for compensation for her personal belongings that were affected by the damp and mould.
REPORT COMPLAINT 202220645 East Devon District Council 14 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
The complaint concerns the landlord’s handling of: The resident’s reports of no heating and hot water. The related complaint.
The complaint is about the landlord’s handling of: