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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Clarion Housing Association Limited (202206079)

The complaint is about the landlord’s response to: The resident’s report of damp and mould. The resident's request for compensation for her personal belongings that were affected by the damp and mould.

East Devon District Council (202220645)

    REPORT COMPLAINT 202220645 East Devon District Council 14 June 2023   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]

Home Group Limited (202117203)

The complaint concerns the landlord’s handling of: The resident’s reports of no heating and hot water. The related complaint.

London Borough of Ealing (202210861)

The complaint is about the landlord’s: Response to the resident’s concerns that there was a drainage problem at her property. Complaint handling.

London Borough of Hackney (202200920)

The complaint is about the landlord’s handling of: the resident’s reports of repeated leaks from a neighbour’s property; and  the associated complaint.

London Borough of Redbridge (202210856)

The complaint is about the landlord’s: Handling of the damp and mould repairs at the resident’s property. Response to the resident's reports of damage following damp related repairs. Complaint handling.