Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Hackney Council (202115939)

The complaint is about the landlord’s: Handling of, and communication about, the repairs to the roof. Handling of the associated complaint.

Homes Plus Limited (202212549)

The complaint is about:  The landlord’s handling of internal and external repairs. The landlord’s handling of the associated complaint. The Ombudsman has also considered the landlord’s record keeping.

Islington Council (202120513)

The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint Handling. The Ombudsman has also considered the landlord’s record keeping.

Livv Housing Group (202102519)

The complaint is about the landlord’s response to the resident’s reports of the condition of her garden. The Ombudsman has also considered the landlord’s handling of the formal complaint.

London & Quadrant Housing Trust (L&Q) (202112228)

The complaint is about the landlord’s response to: The resident’s request for replacement windows and front door with a letterbox. The resident’s request for fencing repairs. The resident’s request for the landlord to install bollards to the rear of the property. Complaint handling.

Peabody Trust (202202191)

The complaint is about the landlord's decision not to investigate the historic damp and mould experienced by the resident.