Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint concerns the resident’s liability for major work charges for replacing the metal roof to their property and the estate at large. The resident asserts that the landlord failed in its design, installation and maintenance of the metal roofs on the estate, as well as not maintaining warranties.
The resident complains about: the landlord’s offer of compensation for damage to personal belongings following a leak at his property. the replacement of his bathroom and the impact this had on him.
The complaint is about: the landlord not communicating the outcome of a survey at the property to the resident and its handling of repairs, remedial works and communal issues. the landlord’s complaint handling.
The complaint is about: The reasonableness of the service charges for the major works. The number of Section 20 notices issued by the landlord in respect of the major works. The landlord’s response to the leaseholder’s concerns that it instructed a bailiff to attend the property. The landlord’s complaint handling.
The complaint is about the landlord’s:
The complaint is about the landlord’s response to: allegations made about the resident by his neighbours and the landlord’s staff; the resident’s reports of harassment and discrimination by its staff.
The complaint is about the landlord’s response to the resident’s:
The complaint is about the landlord’s handling of: repair work in respect of mould and damp in the resident’s property. the associated formal complaint.
The complaint is about the landlord’s handling of an annual gas safety check at the resident’s property, in particular: the issuing of a final warning letter; a missed appointment; the landlord’s communication with the resident.
The complaint is about the landlord’s: offers of alternative properties made to the resident; handling of the associated formal complaint.