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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Saxon Weald (202014246)

The complaint is about the landlord’s response to the: Reports of noise disturbance and anti-social behaviour (ASB) at the resident’s previous property. Request for assistance towards removal costs. Request for repairs to the front door at the current property. Reports of damp and mould in the current property. Related complaint.

Southwark Council (202102035)

The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour, and; response to reports regarding staff conduct.

Southwark Council (202113988)

The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the bathroom caused by a reoccurring leak from the property above. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.

Sovereign Housing Association Limited (202208805)

The complaint is about the landlord’s handling of the resident’s reports of smoke entering his property from his neighbour’s flat. This Service has also considered the complaint handling.

Abri Group Limited (202205248)

The complaint is regarding the landlords; response to the resident’s request for replacement windows and doors; and. complaints handling.