Stonewater Limited (202215713)
The complaint concerns the landlord’s handling of repairs to the resident’s bathroom.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Torus62 Limited (202115339)
The complaint is about the landlord’s handling of the resident’s concerns about being exposed to and the presence of asbestos in his property and his subsequent request to be re-housed.
Tower Hamlets Homes (202209640)
The complaint is about: The landlord's response to the resident's concerns about the condition of her windows in the property. The landlord’s associated complaint handling.
Westminster City Council (202122645)
The complaint is about: The landlord’s handling of a leak into the resident’s property. This Service has also considered the landlord’s complaint handling approaches.
A2Dominion Housing Group Limited (202008357)
The complaint concerns the landlord’s handling of: The resident’s reports of damp and mould in her previous property. The resident’s reports about the felling of a tree and the subsequent damage caused to the property. The resident’s concerns about the electrics at the property. The resident’s reports of issues with the drains and guttering at the property. This report has also considered: The landlord’s record keeping. The complaint’s handling.
A2Dominion Housing Group Limited (202109610)
The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
A2Dominion Housing Group Limited (202122709)
The complaint is about: The landlord's handling of the resident's decant. The landlord's handling of the resident's request to access her belongings in storage.
Aster Group Limited (202222222)
The complaint concerns: The landlord’s handling of the resident’s report of damp and mould in her bathroom. Complaint Handling.
Basildon Borough Council (202115032)
The complaint is about: A dispute over the responsibility for repairs to resolve water ingress at the resident’s property. How the landlord managed the resident’s associated complaint.
Basildon Borough Council (202115819)
This complaint is about the landlord’s handling of the resident’s request for the gas pipes to be relocated.