We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s: record keeping; handling of the resident’s complaint concerning damp, mould, leaks, window defects and related disrepair issues; handling of the resident’s allegations of racial discrimination.
The complaint is about the landlord’s response to a request for gas central heating to be installed at the property.
The complaint is about the landlord’s: Handling of repairs to the resident’s property (damaged ceilings causing exposure to asbestos, rotten window frames, damp and mould, sink and shower blockages, broken water booster pump and exposed wiring). Handling of boiler repairs to the resident’s property.
The complaint is about the landlord’s response to the resident’s complaint related to the maintenance of the building and her front door and windows.
The complaint is about the landlord’s handling of repairs to the resident’s bathroom floor.
The complaint relates to the landlord’s handling of birds nesting and defecating on the resident’s balcony. This Service has also considered the associated complaint handling and offer of compensation.
The complaint is about the landlord’s response to the resident’s reports about: noise transfer. insufficient sound proofing in the property.
The complaint is about the landlord’s repair of the resident’s heating system and an insulation upgrade which was due at the property. This Service has also considered the landlord's handling of the resident's complaint.
The complaint is about the landlord’s handling of the resident’s concerns about multiple leaks via the roof and guttering, and the positioning of scaffolding used to address this. This Service has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of a bed bug infestation and disposal of the resident’s personal property.