Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Women’s Pioneer Housing Limited (202109379)

The complaint is about: The landlord’s handling of the resident’s reports of disturbance from the fire alarm panel. The resident’s concerns that a part of her home is accessible by the landlord.

Anchor Hanover Group (202118379)

The complaint is about: The landlord’s handling of reports of damp and mould at the property. The landlord’s complaint management.

Paragon Asra Housing Limited (202117783)

The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB) and noise nuisance; the resident’s associated complaint.

Sanctuary Housing Association (202123379)

The complaint is about: The resident’s reports of the landlord’s handling and alleged discrimination, harassment and bullying during the property allocation process in 2015. The landlord’s handling of the resident’s reports of repairs to the property. The landlord’s handling of the resident’s reports concerning the maintenance of the lift and the condition of the communal areas. The landlord’s handling of the resident’s reports of antisocial behaviour. The landlord’s handling of the resident’s request for a transfer and the landlord’s review of her application’s banding. The landlord’s complaint handling and the resident’s request for compensation for repairs she reported she had carried out in the property at her expense.

Southern Housing Group Limited (202110813)

The complaint is about the landlord’s management of the legal proceedings to gain possession of the property occupied by a neighbour due to anti-social behaviour (ASB) and the level of compensation offered to the resident in respect of the complaint. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.

Gosport Borough Council (202204534)

The complaint is about the landlord’s handling of the resident’s reports of ASB and noise nuisance. This Service has also considered the landlord’s complaint handling and record keeping.