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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Peabody Trust (202113483)

The complaint is about the landlord’s: Response to the resident’s request for information about how her rent was calculated, and; Complaint handling.

Clarion Housing Association Limited (202207384)

  REPORT COMPLAINT 202207384 Clarion Housing Association Limited 18 July 2023   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Inquilab Housing Association Limited (202117243)

The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB); reports of her difficulties in making contact with it; request to move property and the associated record keeping; associated complaint.

Lambeth Council (202127873)

The complaint is about the landlord’s: handling of repairs to resident’s kitchen. the associated complaint handling.

London & Quadrant Housing Trust (L&Q) (202205274)

  REPORT COMPLAINT 202205274 London & Quadrant Housing Trust 18 July 2023   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]

London Borough of Hounslow (202110086)

    REPORT COMPLAINT 202110086 London Borough of Hounslow 18 July 2023   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]