We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The resident complained about: the landlord’s handling of the mutual exchange. The landlord’s handling of repairs required to the property after the mutual exchange, including the resident’s reports of damp and mould..
The complaint is about:
The complaint is about: The landlord’s response to the resident’s report of a roof leak, damage to a ceiling, and damp and mould. The landlord’s handling of the removal of garden decking and repairs to the underlying concrete.
The complaint is about the landlord’s handling of the resident’s rent account. The landlord’s complaint handling has also been investigated.
The complaint is about the landlord’s: request for the resident to install carpets in the property. handling of the resident's management transfer.
The complaint is about the landlord’s response to: The resident’s reports of a leak in the property and the subsequent reimbursement request. The resident’s reports of damp and mould following the leak. The related complaint.
The complaint is regarding: the landlord's response to an emergency management transfer request the landlord’s complaint handling.
The complaint is about: the level of compensation awarded following repairs in the kitchen; and the associated complaint.
The complaint is about: The landlord’s response to the resident’s reports concerning water ingress and resultant damp and mould. The landlord’s response to the resident’s reports of repairs to the external door and windows. The landlord’s response to the resident’s concerns regarding gas servicing appointments in 2019. The landlord’s complaint handling and the resident’s request for compensation.
The complaint is about: The landlord’s handling of the resident’s kitchen renewal and subsequent compensation offer. The landlord’s handling of the associated complaint.