Rochdale Boroughwide Housing Limited (202221351)
The complaint is about the landlord’s handling of repairs in the property following reports of leaks and damp. The Ombudsman has also considered the landlord’s complaint handling .
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Sanctuary Housing Association (202123379)
The complaint is about: The resident’s reports of the landlord’s handling and alleged discrimination, harassment and bullying during the property allocation process in 2015. The landlord’s handling of the resident’s reports of repairs to the property. The landlord’s handling of the resident’s reports concerning the maintenance of the lift and the condition of the communal areas. The landlord’s handling of the resident’s reports of antisocial behaviour. The landlord’s handling of the resident’s request for a transfer and the landlord’s review of her application’s banding. The landlord’s complaint handling and the resident’s request for compensation for repairs she reported she had carried out in the property at her expense.
Southern Housing Group Limited (202110813)
The complaint is about the landlord’s management of the legal proceedings to gain possession of the property occupied by a neighbour due to anti-social behaviour (ASB) and the level of compensation offered to the resident in respect of the complaint. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
Sovereign Housing Association Limited (202208936)
The resident complains about the landlord’s handling of his reports of his home overheating.
Gosport Borough Council (202204534)
The complaint is about the landlord’s handling of the resident’s reports of ASB and noise nuisance. This Service has also considered the landlord’s complaint handling and record keeping.
Haringey London Borough Council (202119831)
The complaint is about the landlord’s:
Haringey London Borough Council (202217469)
The complaint is about the landlord’s response to the resident’s: reports of shower repairs. associated complaint.
Home Group Limited (202128010)
The complaint is about the landlord’s handling of the resident’s: reports that it has charged for services it has not provided; requests for a refund of service charges, and; associated complaint.
Incommunities Limited (202207018)
The complaint is about the landlord’s:
Islington Council (202121765)
The complaint is about the landlord’s: Decision to grant permission for the installation of storage cabinets in the communal area. Response to the resident’s concerns about items being removed from the communal area and disposed of. Complaint handling.