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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

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Plus Dane Housing Limited (202204372)

The complaint is about: The landlord’s handling of the resident’s reports of several leaks in the property, causing damp and mould. The landlord’s complaint handling. This report also examines the landlord’s record keeping.

Stonewater Limited (202216644)

The complaint is about the landlord's: Response to the resident’s concerns about the actions of a third party, and; The associated complaint handling.

Abri Group Limited (202117971)

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour, hate crime and breach of covid-19 restrictions.