We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: Request for the balcony at the property to be painted. Reports of mould around the seal of the bath and hand basin. Request for a bedroom window to be replaced by a door.
The complaint is about the landlord’s: handling of the resident’s reports of anti-social behaviour (ASB); handling of the resident’s request to be moved to a suitable property.
The complaint is about the landlord’s handling of: Repairs to flooring in the property. Repairs to the guttering, downpipe, vent and vent grille.
The complaint is about: The landlord’s handling of the sale of the resident’s former leasehold property. the associated complaint.
The complaint is about the landlord’s handling of repairs to the roof of the resident’s property.
The complaint is about the landlord’s: record keeping; handling of the resident’s reports of a rodent infestation and the associated repairs; response to the associated complaint.
The complaint is about: The landlord’s response to the resident’s concerns about the standard of the caretaking service provided by the landlord in return for a service charge. The landlord’s response to the associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Complaints.
The resident has complained about the landlord’s handling of the following: a leak into her property, and The subsequent complaint.
The complaint is about the landlord’s: Response to the resident’s reports of a leaking tap in September 2020. Handling of the subsequent repairs to the bathroom. Complaint handling.