GreenSquareAccord Limited (202123498)
The complaint is about the landlord's response to the resident's concerns that their garden was unsafe and unusable, and their request for the garden to be paved.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Jigsaw Homes Group Limited (202201661)
The complaint is about the landlord’s handling of the resident’s concerns about the management of the intercom services, including their request for a refund.
Ashfield District Council (202203316)
The complaint is about the landlord’s handling of the resident’s rent arrears.
Clarion Housing Association Limited (202015276)
The resident’s complaint is about the landlord's handling of external redecoration works to the property. The landlord’s complaint handling has also been considered.
London Borough of Barking and Dagenham (202005383)
The complaint is about the landlord’s handling of the resident’s reports concerning antisocial behaviour (ASB).
Onward Homes Limited (202113324)
The complaint is about the landlord’s handling of: The resident’s reports of damaged front bay windows. The associated complaint.
Sanctuary Housing Association (202107321)
This complaint is about the landlord’s handing of concerns raised by the resident since April 2021 about access to his property.
Catalyst Housing Limited (202014292)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) and threatening behaviour from a neighbour. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Hyde Housing Association Limited (202120928)
The complaint is about the landlord’s: Handling of the resident’s request to be given prior written notice of any appointments. Handling of the resident’s report that her bathroom was cold. Complaint handling.
Peabody Trust (202205611)
The complaint is about the landlord’s response to the resident’s request for replacement flooring in her bedroom.