Network Homes Limited (202101388)
The resident’s complaint is about the landlord’s handling of the repair of a leak at the property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Newham Council (202107750)
The complaint is about the landlord’s handling of: The resident’s personal information A leak into the resident’s kitchen and his request for compensation for the damage caused The associated formal complaint.
Peabody Trust (202113952)
The complaint is about the landlord’s handling of the resident’s reports about noise nuisance from her neighbours.
Sanctuary Housing Association (202117572)
The complaint is about the landlord's response to damage to the resident’s possessions, including a carpet, caused by the sprinkler system.
Town and Country Housing (202123546)
The complaint is about the landlord’s response to the resident’s request for replacement windows, which the resident reported failed to block out noise.
Westminster City Council (202110420)
The complaint is about the landlord’s response to the resident’s reports of a fault with the heating system in her property, resulting in her being over charged.
Clarion Housing Association Limited (202122853)
The complaint is about the landlord’s handling of repairs to the resident’s kitchen sink and cabinet.
Gentoo Group Limited (202122356)
The complaint is about the landlord’s response to the resident’s reports about issues with the gable end of their home.
Harlow District Council (202122759)
The complaint is about the landlord’s response to the resident’s report of blocked drainage at her property.
Notting Hill Genesis (202119278)
The complaint is about: The landlord’s response to a roof leak at the resident’s property, including its handling of the repairs and request for compensation. The landlord’s response to the resident’s request for reimbursement for a private plumbing bill from 2019. The action taken by the landlord to recover rent arrears. The landlord’s complaints handling.