Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Southwark Council (202014501)

The complaint is about the landlord's handling of the resident's reports of noisy pipework.

The Guinness Partnership Limited (202208547)

The complaint is about the landlord’s response to the resident’s reports of damp and mould.

Tower Hamlets Homes (202215949)

The complaint is about the landlord’s: Handling of the removal of warm air units in the resident’s property. Handling of the associated complaint.

Vivid Housing Limited (202211143)

The complaint is about the landlord’s handling of a gas safety inspection and gas repairs at the resident’s property.

London & Quadrant Housing Trust (L&Q) (202214705)

The complaint is about the landlord’s handling of: the resident’s window repairs; the associated complaint.

The complaint is about the landlord’s handling of: The resident’s reports of repairs required to her wet room to make it more accessible and the resident’s reports of discrimination. The resident’s complaint.

Camden Council (202214331)

The complaint is about a request for adaptations to the balcony, including railings and netting, due to safety concerns for the resident’s daughter.

Clarion Housing Association Limited (202123207)

The complaint is about the landlord’s handling of: A leak into the resident’s property from the flat above. The associated complaint.

Clarion Housing Association Limited (202215501)

The complaint is about the landlord’s handling of the resident’s application for mutual exchange (MEX). The landlord’s complaints handling has also been investigated.

Clarion Housing Association Limited (202218786)

The complaint is about: