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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Southern Housing Group Limited (202127930)

This complaint is about the landlord’s response to the resident’s reports of: Damage, damp and mould to his living room walls and ceiling following a flood from the flat above in October 2021. Drainage issues to the rear of his property. This complaint is also about: The landlord’s handling of the replacement of the resident’s boiler. The landlord’s handling of the associated complaint.

Southwark Council (202120719)

The complaint is about the landlord’s handling of the resident’s reports of leaks, roof issues and subsequent damage.

Southway Housing Trust (Manchester) Limited (202108049)

The complaint is about the landlord’s handling of: Repairs to the front door. Repairs to the skirting board. Re-sealing the windows. The replacement of fencing. Damp and mould treatment within the property. Rent arrears on the resident’s rent account. The associated complaints.

Torus62 Limited (202231139)

The complaint is about the landlord’s decision to allow the resident’s neighbour to run a business from their property. The resident has also raised concerns about the name of the business and associated signage used.

Wandsworth Council (202105230)

The complaint is about the landlord’s: response to the resident’s reports of ongoing leaks from the roof and handling of roof repairs.  management and handling of the resident’s complaint.

Wandsworth Council (202127810)

The complaint concerns: the landlord’s handling of the resident’s reports of multiple repairs to the property. the landlord’s response to the resident’s request for a rent rebate for the period the repairs relate to.