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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

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Harlow District Council (202211041)

The complaint is about the landlord’s handling of the resident’s reports regarding staff conduct, specifically the tenancy support officer.

Paragon Asra Housing Limited (202120242)

The complaint is about: The compensation offered by the landlord for its handling of the resident’s reports of damp and mould at the property. The landlord’s complaint handling.

Paragon Asra Housing Limited (202216669)

The complaint is about: The landlord’s handling of the installation of new lighting within the external communal areas of the property. The landlord’s complaint handling.

East Riding of Yorkshire Council (202208441)

The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from a neighbour, and of the neighbour’s counter-allegations of ASB against the resident. The landlord’s complaint handling.