We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
This complaint is about the landlord’s: Response to the resident’s concerns about issues predating his tenancy. Handling of various repairs between mid-February and late November 2021. Handling of related decants. Complaint handling.
The complaint is about the landlord’s: Response to the resident’s request for a repeat asbestos survey of the communal hallway. Handling of remedial work to the communal hallway following asbestos removal works.
The complaint is about: The landlord’s response to the resident’s concerns about its handling of a roof renewal and the conduct of its operatives. Complaint handling.
The complaint is about: The landlord’s handling of reports of damp, mould and woodworm at the property. The landlord’s handling of the complaint.
The complaint is about the landlord’s response to the resident’s concerns about communal landscaping. In particular: The size of the designated “dog area”. Fencing which is restricting access to some areas. The use of “shingle” when replacing an area of grass. This Service has also considered the landlord’s associated complaint handling.
The complaint is about the landlord’s: Handling of the resident’s subject access request and freedom of information request. Response to the resident’s concerns about the solar panels at his property. Response to the resident’s reports of his storage heaters not heating his home. Response to the resident’s request for the installation of a log burner. Response to the resident’s report of damp and mould within the property. Handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of a neighbour dispute regarding her right of access. This Service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Handling of, and communication about, the repairs to the roof. Handling of the associated complaint.
The complaint is about: The landlord’s handling of internal and external repairs. The landlord’s handling of the associated complaint. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint Handling. The Ombudsman has also considered the landlord’s record keeping.