Orbit Housing Association Limited (202210331)
The complaint is about the landlord’s response to the resident’s request for a replacement shed.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Regenda Limited (202126185)
This complaint is about the landlord’s handling of the roof repairs to the property including the resident’s report of damp and mould within the property. The related complaint
Wandle Housing Association Limited (202205088)
The complaint is about the landlord’s handling of the resident’s request to pave her back garden to prevent pests from burrowing.
Westminster Community Homes Limited (202207674)
The complaint is about the landlord’s handling of the resident’s request to renew her kitchen.
Wythenshawe Community Housing Group Limited (202012877)
The complaint is about the landlord’s handling of: The level and standard of cleaning services at the resident’s property, including his requests for information about this. The increase in and reasonableness of the service charges. The resident’s complaint.
Abri Group Limited (202105835)
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Complaint handling.
Arhag Housing Association Limited (202101604)
This complaint is about the landlord’s handling and response to the resident’s reports of: repairs required to the communal lift; repairs required to the windows in the property; water penetration through the ceiling during rainfall; the landlord’s record keeping and the related complaint.
Camden Council (202017557)
The complaint concerns: The cost of the communal district heating renewal to leaseholders. The landlord’s response to concerns raised regarding the communal district heating renewal. The related complaint.
Hammersmith and Fulham Council (202117830)
The complaint is regarding: The landlord’s response to the resident’s reports of water ingress, damp, and mould in the property. Its handling of the associated formal complaint.
Hyde Housing Association Limited (202106742)
The resident has complained about the landlord’s: Handling of noise nuisance from a flat on the floor above. Communication with the resident in relation to the issue. Handling of the associated formal complaint.