We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of a shared ownership purchase, including the advertisement of the property on the landlord’s resale website. The level of communication and information provided by the landlord on payments and costs if the property was sold on the open market.
This complaint is about the landlord’s handling of the resident’s reports about: Anti-social behaviour (ASB). The neighbour’s CCTV. Issues with the gate.
The complaint is about the landlord’s: Handling of the resident’s request to get a new front door. Complaint handling.
The complaint is regarding the landlord’s: Repairs team’s responses to the resident’s calls and emails. Handling of the associated complaint.
The complaint is about the landlord’s handling of: The replacement of the windows in the resident’s property. The resident’s concerns about new issues with the back door of her property. The resident’s reports of the windows in her property being in poor condition. The associated complaint.
The complaint is about the landlord’s: response to the resident’s report of antisocial behaviour (ASB). handling of adaptations at the property for the resident’s mobility scooter. response to the resident’s reports of the smell of smoke in the communal areas of the property.
The complaint is about: The landlord’s handling of reports of damp and mould and the level of compensation offered. Complaint handling.
REPORT COMPLAINT 202114093 Derby Homes Limited 25 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
This complaint concerns the landlord’s response: To the resident’s reports of a leak and mould in the kitchen. To the resident’s reports of the conduct of one of the landlord’s operatives. To the resident’s reporting of issues with the street lamp situated outside the property. This report has also considered the landlord’s record keeping.
The complaint is regarding the landlord’s handling of: The resident’s reports of a leak and mould in the property. The resident’s concerns that she was discriminated against. The resident’s complaint.