Colchester Borough Council (202110444)
The landlord’s response to the resident’s reports of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Gentoo Group Limited (202122445)
The complaint is about the landlord’s handling of: The installation of solar panels at the resident’s property in 2016. Issuing a lease for the solar panels resulted in the resident suffering a financial loss. Issuing a lease for the solar panels at the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
Havering Council (202200548)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for sound insulation, due to noise disturbance. Reports of damp and mould in the property. Request for a new kitchen and bathroom. Concerns about the conduct of its staff. The Ombudsman has also considered the landlord’s complaint handling.
Lewisham Council (202118554)
The complaint is about: The landlord's handling of repairs to a leak to the external communal pathway. The resident’s concerns about the landlord’s decision to recharge for the leak repairs.
London & Quadrant Housing Trust (L&Q) (202124242)
This complaint is about the landlord’s: Response to the leaseholder’s concerns about its ground rent and lease extension practices; Complaint handling.
Magenta Living (202124408)
The complaint is about the landlord’s handling of the resident’s reported repairs which included: damp and mould in the kitchen. repairs to the downstairs toilet. the installation of the radiator on the resident’s landing. repair work to the resident’s daughter’s bedroom door/doorframe. glass and rubbish left in the garden by the previous tenant. the garden fencing. The Ombudsman has also assessed the landlord’s record keeping.
Moat Homes Limited (202208721)
The complaint is about: The level of priority awarded by the local authority for rehousing. The landlord’s response to the resident’s query about an arrears letter. The landlord’s response to the resident’s request for a wet room. The landlord’s handling of communal repairs. The landlord’s response to the resident’s queries about planning permission for a new development. The Ombudsman has also investigated the landlord’s complaint handling.
One Housing Group (202014551)
The complaint relates to: The landlord’s handling of reports of a pest infestation.
Onward Homes Limited (202122213)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Optivo (now Southern Housing) (202225263)
The complaint is about the landlord’s response to: reports of an operative gaining access to the resident’s property. concerns that it held a key to the property without her knowledge.