Optivo (now Southern Housing) (202208179)
The complaint is about the landlord’s response to;
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Orbit Group Limited (202204426)
This complaint is about the landlord’s handling of: Reports of water ingress into the property causing damp and mould. The associated complaint.
Paragon Asra Housing Limited (202204736)
The complaint is about the landlord's handling of: Breakdowns of the communal lifts; The resident’s reports of a leak; Fire safety concerns; The associated complaint.
Peabody Trust (202212355)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and his subsequent request for compensation.
Southern Housing Group Limited (202218710)
The complaint is about the landlord’s handling of the resident’s request to end his joint tenancy and be transferred to alternative accommodation.
Clarion Housing Association Limited (202116949)
The complaint is about the landlord’s handling of: The resident’s complaint that she had been discriminated against. Her management transfer. Repairs to a lift and the associated decant process. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202218930)
The complaint is about the landlord’s handling of the resident’s reports of a leak. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
Coastline Housing Limited (202225100)
The complaint is about the landlord’s: handling of the applicant’s housing application; response to the applicant’s concerns about banding; and handling of the complaint.
GreenSquare Group Limited (202210565)
The complaint is about the landlord’s handling of the resident’s concerns about the safety of his heating system.
Hammersmith and Fulham Council (202213657)
The complaint is about the landlord's handling of the resident’s request for repairs to her balcony flooring. The Ombudsman has also considered the landlord’s complaint handling.