Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Torus62 Limited (202224234)

The complaint is about the landlord’s handling of: repairs to the radiators in the property; repairs to the roof and; reports of damp and mould.

Waltham Forest Council (202122526)

The complaint is about: The landlord’s response to the resident‘s reports of subsidence. The landlord’s handling of the resident's complaint.

Wolverhampton City Council (202212988)

The complaint is about the landlord’s response to the resident’s request for redress for damage to her flooring following a property repair. The Ombudsman has also considered the landlord’s complaint handling.

A2Dominion Housing Group Limited (202209837)

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Request to be rehoused. This report will also consider the landlord’s record keeping.

Birmingham City Council (202122577)

The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould at the property. Complaint handling. Record keeping.

Longhurst Group Limited (202209756)

The complaint is about the landlord’s response to the resident’s: Concerns about the property at the start of the tenancy. Repair requests since the tenancy began. The associated complaint.