Optivo (now Southern Housing) (202214149)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her upstairs neighbour.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Places for People Group Limited (202306033)
The complaint is about the landlord’s decision not to reimburse the resident for food and other expenses incurred during a temporary decant.
Royal Borough Of Greenwich (202221543)
The complaint is about the landlord’s handling of repairs to the resident’s bathroom, including reports of damp and mould, and repairs to the bath panel, the seal round the wash basin, and the extractor fan.
Thirteen Housing Group Limited (202216797)
The complaint is about the landlord’s response to the resident’s concerns about staff conduct.
Waltham Forest Council (202209449)
The complaint is about the landlord’s response to the resident's reports of subsidence in her garden.
Camden Council (202106293)
The complaint is regarding the landlord’s response to the resident’s reports of: The condition of the resident’s property and common areas, resulting from a neighbour hoarding, including a pest infestation and odours, and the resident’s request for a rent rebate. The landlord’s requests for rent. Noise from other neighbours’ properties, including from a fan and DIY works. The landlord’s complaint handling
London & Quadrant Housing Trust (L&Q) (202209191)
The complaint is about the landlord’s handling of: the resident’s request to install an external tap. the resident’s complaint.
Optivo (now Southern Housing) (202109843)
This complaint is about the landlord’s handling of: The resident’s reports of repairs to the property at the time, and shortly after, she moved in. The resident’s request for compensation for damage to her personal belongings due to water ingress and damp. The associated complaint.
Optivo (now Southern Housing) (202116366)
The complaint is regarding: The landlord’s handling of the resident’s request for the installation of sound insulation in his property. The landlord’s handling of the resident’s anti-social behaviour (ASB) reports.
Optivo (now Southern Housing) (202212113)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour. This service has also considered the landlord’s record keeping.