Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint refers to: The landlord’s response to the resident’s reports of repairs needed to his radiators, flooring, and boiler. The resident’s concerns that the landlord has labelled him as ‘dangerous’. The resident’s concerns related to the landlord’s use of his data and an alleged data protection breach.
The complaint refers to: The landlord’s response to the resident’s concerns related to staff conduct. The landlord’s handling of the associated complaint.
The complaint is about: The landlord’s response to the resident’s reports of a leaking roof and damage caused to her living room ceiling, internal walls and possessions and;
The complaint is about the landlord's response to the resident's concerns about: The condition and management of the car parking area. The suitability of his kitchen and his request for reimbursement for the cost of tools purchased to fit his washing machine. The property not having a fridge-freezer. The property not having a garden.
This complaint is about the level of compensation awarded by the landlord to the resident for the incorrect information it provided before he purchased his property.
The resident feels that the Council did not handle his insurance claim appropriately, causing delays in the process.
The complaint is about the landlord’s handling of the resident’s housing transfer application and his reports of overcrowding.
The complaint concerns the landlord’s response to the resident’s request for repairs to the fitted wardrobe in the property.
The complaint is about the landlord’s response to the resident’s reports of mould at her property.
The resident complains about the landlord's response to her reports of repairs required at her property, in particular relating to: