We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202518594 Decision type Investigation Landlord Rykneld Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 27 February 2026 Background The resident lives in a 2-bedroom house owned by the local council. […]
Decision Case ID 202441581 Decision type Investigation Landlord Salix Homes Limited Landlord type Housing Association Occupancy Introductory Tenancy Date 27 August 2026 Background The resident had experienced issues with noise from a neighbouring property, which […]
Decision Case ID 202452495 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 February 2026 Background The resident signed the tenancy for the property in […]
Decision Case ID 202214261 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident complained to the landlord about its handling of her […]
Decision Case ID 202428073 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 27 February 2026 Background The resident held a shared ownership lease with the landlord from September […]
Decision Case ID 202433447 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Leaseholder Date 27 February 2026 Background The leaseholder complained to the landlord about the way it handled repairs […]
Decision Case ID 202507149 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Secure Tenancy Date 27 February 2026 Background The resident complained about damp and mould in his daughter’s bedroom, […]
Decision Case ID 202516755 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident lives in a flat which needed a replacement kitchen […]
Decision Case ID 202523916 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident lives in this property with her young daughter who […]
Decision Case ID 202334235 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident lives with mental health vulnerabilities. Her husband is her […]