We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s reports of damp and mould at the property. The resident also complained about the landlord’s decision not to increase her medical priority banding following a medical assessment. The Ombudsman has also considered the landlord’s complaint handling as part of this investigation.
The complaint is about: the housing officer’s handling of anti-social behaviour; the landlord’s decision to serve a breach of tenancy warning letter on the resident; and his associated complaint.
The complaint is about the landlord’s: Handling of the resident’s queries about cyclical works and a resulting service charge dispute; Response to a subject access request; Handling of the associated complaint.
The complaint is about the landlord’s handling of upgrade works to the resident’s kitchen.
The complaint is about the landlord’s response to the resident's reports of damp, mould and outstanding repairs. This report will also look at the landlord’s: complaint handling; and record keeping.
The complaint is about the landlord’s: handling of the tenancy sign-up process. handling of repairs. This service has also investigated the landlord’s record keeping and complaint handling.
The complaint is about the landlord's: Handling of repairs to the resident’s front door. Complaint handling.
The complaint is about the landlord’s: response to the resident’s concerns about the provision and delivery of communal cleaning to the block; and complaint handling.
The complaint is about the landlord’s handling of repairs including leaks from a downpipe and blocked guttering. The Ombudsman has also considered the associated complaint handling.
This complaint is about the landlord’s handling of reports of poor workmanship relating to balcony repairs.