Optivo (now Southern Housing) (202119517)
The complaint is about the landlord’s handling of the resident’s reports of several repair issues in the property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Peabody Trust (202106461)
The complaint is about the landlord’s handling and management of reports of antisocial behaviour, threats and nuisance including the posting of notes by a neighbour. This report also looks at the landlord’s handling of the resident’s complaints.
South Liverpool Homes Limited (202214749)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to the resident’s concerns about staff conduct. Handling of the associated complaint.
Yorkshire Housing Limited (202127465)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
A2Dominion Housing Group Limited (202201569)
The complaint is about the landlord’s handling of the resident’s: request for information about the actual service charges for 2020-21; concerns about the amount he was being charged for services, and the consultation process for non-essential services; associated complaint.
Birmingham City Council (202214804)
The complaint is about the landlord’s: handling of repairs to the roof. complaint handling and record keeping.
Islington Council (202227910)
The landlord's response to concerns about delays and quality of adaptation works carried out in the resident’s bathroom. The Ombudsman has also considered the landlord’s complaint handling.
Lambeth Council (202223296)
The complaint is about: The installation and suitability of the kitchen installed by the landlord. The landlord’s installation of a toilet purchased by the resident. The landlord’s painting of the water closet. The behaviour of the landlord’s contractors. The associated complaint handling.
Livv Housing Group (202204806)
The complaint is about: The landlord's decision not to investigate the resident's report of a damaged carpet caused by a flood in 2019. The landlord's handling of the resident's reports of pest infestation. The landlord's handling of the resident's reports of inappropriate staff conduct. The Ombudsman has also considered the landlord’s: Record keeping. Handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202221044)
This complaint is about the landlord’s: Response to the resident’s reports of a leak; Complaint handling; Record keeping.