Nottingham Community Housing Association Limited (202005518)
The complaint is about the landlord’s response to the resident’s reports of: An operative attending the resident’s property without authorisation. The operative’s conduct.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Plus Dane Housing Limited (202102052)
The resident complained about the landlord’s response to reports about the condition of the property including: Boiler. Windows. Kitchen. External doors. Bathroom.
Rochdale Boroughwide Housing Limited (202108118)
The complaint is about: The landlord’s handling of the resident’s application for a mutual exchange. The landlord’s decision to not allocate the proposed property to the resident following the collapse of the mutual exchange.
Slough Borough Council (202014280)
The complaint concerns: the landlord’s response to reports of a water leak from the overflow pipe. The landlord’s complaint handling.
St Basil’s (202009400)
This complaint is about the level of redress the landlord offered following the resident’s complaint that it granted unauthorised access to his flat.
Stockport Homes Limited (202000437)
The resident complains about: The landlord’s response to his report of repairs needed at the property which he considers should have been identified by the landlord’s mutual exchange inspection. How the landlord handled the formal complaint.
Thanet District Council (202104827)
The complaint is about the landlord’s handling of the applicants’ request for rent arrears from 2006 to be written off by the landlord.
Walsall Housing Group Limited (202009396)
The complaint is about the landlord’s handling of the resident’s request for rehousing, property adaptations and support for medical needs. This Service has also assessed the landlord’s complaint handling.
Waltham Forest Council (202015034)
The complaint is about the landlord’s handling of concerns the complainant raised about succession rights.
Whitefriars Housing Group Limited (201910096)
REPORT COMPLAINT 201910096 Whitefriars Housing Group Limited 30 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]