Platform Housing Group Limited (202108975)
The complaint is about the landlord’s: Handling of the resident’s requests for repairs to his kitchen extractor fan. Investigation into the conduct of a member of its staff.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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The Riverside Group Limited (202111607)
The complaint is about the response to a request for the rumble strip to be removed from the entrance of the estate.
A2Dominion Housing Group Limited (202005635)
The complaint is about: The landlord’s handling of the resident’s parking permit application. The landlord’s response to the resident’s concerns about Penalty Charge Notices (PCN’s) issued against her.
Birmingham City Council (202009772)
The complaint is about the landlord’s response to the resident's request for a reduction in rent due to the removal of a garage within the boundary of his property.
Birmingham City Council (202105351)
The complaint is about the landlord's handling of repairs to the resident's gas fire.
Bristol City Council (202012416)
The complaint is about the landlord’s response to the resident’s reports about:
Camden Council (202015151)
This complaint is about: a. Repairs which the landlord instructed in response to an ongoing noise dispute, and the delays to those repairs. b. The resident’s request to be re-housed c. The landlord’s complaint handling
Catalyst Housing Limited (202003611)
This complaint is about: The landlord’s handling of the resident’s transfer application. The resident’s request for a management transfer. The landlord’s record keeping.
Citizen Housing (202017420)
The complaint is about the level of compensation offered to the resident for repair delays and lack of communication.
CityWest Homes (201806551)
The complaint is about the landlord’s response to the resident’s reports of: Anti-social behaviour (ASB) at the property. Staff conduct. The landlord’s complaint handling and communication.