We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
This complaint is about the landlord’s: Handling of the resident’s reports of inadequate hot water to the shower. Handling of repairs to the windows in the resident’s property. Response to the resident’s reports that they had put door locks on. Response to the resident’s reports of mismatched window handles in the communal area. Response to the resident’s reports of open cables in a communal wall. Complaint management.
The complaint is about: The landlord’s handling of damp and mould. The landlord’s decision not to award compensation for damaged goods.
The complaint is about the landlord's handling of: repairs to the resident’s leaking roof; the associated complaint.
The complaint is about: The landlord’s handling of leaks at the property, including the subsequent repairs. The landlord’s complaint handling.
The complaint is about the landlord’s: Handling of repairs to the roof of the resident’s property. Response to the resident’s reports of damp and mould. Handling of the resident’s reports of inappropriate staff conduct. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
The complaint is about the landlord’s handling of the resident’s report of damp and mould.
The complaint is about: The landlord's handling of the resident's service charge account and request for service charge breakdowns. The increase in service charges and their reasonableness, including communal water and management fees. The landlord’s response to the resident’s complaint about the standard of cleaning services provided. Complaints handling.
The complaint is about the landlord’s handling of plastering repairs. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s handling of the resident’s request that it enforce the terms of the lease at a neighbouring property. The landlord’s handling of the related complaint
The complaint is about the landlord’s handling of the resident’s report of a leak from the flat above.