Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s: Reports about the condition of the property on moving in. Reports of bad language by a call handler during a telephone call. Support needs while he was a resident. Concerns about universal credit (UC) and Housing Benefit (HB). Requests for support when trying to move. Formal complaint.
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB) from the neighbour. The management transfer. Repairs to the electrics and front door. Communication with the resident.
The complaint is about: The landlord's handling of the resident’s reports about damp and mould. The landlord's handling of the resident’s reports about an infestation of pests.
The complaint is about the landlord’s handling of the resident’s report that a member of staff had a key and could access his property, and his request for the locks to be changed.
The complaint is about the landlord’s handling of: the resident’s reports of a rat infestation. the complaint.
The landlord’s handling of repairs to the front door and windows.
The complaint is about the landlord’s handling of asbestos control measures during proposed fire safety works. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
The complaint is about the landlord handling of damp and mould at the resident’s property.
The complaint is about the landlord’s handling of the resident’s request for information about the reserve fund and increases to her service charge. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s request for repairs to the front and rear fences, and side gate.