Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint concerns how the landlord handled: The resident’s concerns that her personal information had been shared with a third party. The resident’s request to be rehoused. The resident’s reports of antisocial behaviour (ASB) and noise nuisance. The resident’s reports of poor service from its staff member. The resident’s formal complaint.
The complaint is about the landlord’s: response to the resident’s reports of leaks at her property from July 2021; response to the resident’s reports of leaks at her property from October 2019; response to the resident’s request to implement a maintenance programme; offer of compensation in relation to the leaks; complaints handling.
The complaint is about the landlord’s response to the resident’s reports concerning:
The complaint is about the handling of an outstanding repair to the fence.
The complaint concerns: Reports that the landlord has prevented the resident from engaging with voluntary community groups. The closure of a local community centre
The complaint concerns the increase in service charges.
The complaint is about the landlord’s response to the resident’s concerns about a proposed decant and repairs to her property.
The complaint concerns the landlord’s handling of the resident’s reports of an alleged theft of their bikes from a garage.
This complaint is about the landlord’s response to the resident’s reports of plumbing noise, and the level of redress it offered in response.
The resident has complained about the landlord’s handling of repairs, in particular: Repairs to her front door. Repairs to an insecure electrical socket. Repairs to the door of a kitchen unit and a kitchen drawer. The resident has complained about the landlord’s handling of other repair and maintenance matters, including faulty electrics in her property, disrepair to the shower, and leaks from her wet room. The resident has complained about the landlord’s complaint handling.