Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Southwark Council (202125127)

The complaint is about the landlord’s handling of: The resident’s reports of repairs to her front and back doors. The formal complaint.

Clarion Housing Association Limited (202114359)

This complaint is about the landlord’s handling of the resident’s report of a leak in her bathroom and the related remedial works.

Guinness Housing Association Limited (202113524)

The complaint is about the landlord’s response to: Reports of refuse and fly tipping. The storage of the resident’s bike.

Vivid Housing Limited (202014652)

The complaint is about the landlord’s response to the resident’s concerns about: it requesting for the resident to pay the service charge to it directly; its calculation of the service charge.

Wiltshire Council (202108732)

The complaint is about The level of service charge demanded by the landlord following a roof repair. The landlord’s response to the leaseholder’s report of a broken roof tile.

Clarion Housing Association Limited (202121725)

The complaint is about the landlord’s response to the resident’s concerns about the quality of the carpet in the property.

ForHousing Limited (202203565)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.

Hyde Housing Association Limited (202128018)

The complaint is about: the landlord’s handling of the resident’s reports of an odour pervading her home, and; the landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.

North Northamptonshire Council (202109405)

This complaint is about the landlord’s: decision not to replace the property’s decommissioned gas fire; complaint handling.

North Star Housing Group (202110682)

The complaint is about the landlord’s handling of the resident's concerns regarding their heating and hot water system.