We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: Repairs, in particular: Repairs to the resident’s pathway. The resident’s request to fit handrails. Repairs to the resident's stairlift. The resident’s complaint. The resident’s concern that it discriminated against him. The resident’s concern that its handling of the repairs had an adverse effect on his health, and caused injury.
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Request for new windows. Concerns about a named staff member.
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) about a neighbour. The resident’s concerns about the request from the landlord to remove her pool from the communal area.
The complaint is about: The landlord’s handling of repairs to a faulty centrifugal fan. The landlord’s complaint handling.
This complaint is about the landlord’s: Response to the resident’s report of a flood; Handling of a related decant; Handling of heating issues in the resident’s temporary accommodation; Handling of the resident’s rehousing requests from October 2021; Response to the resident’s vulnerabilities, health, and welfare concerns; Complaint handling.
The complaint is about the landlord’s handling of the resident’s report of antisocial behaviour (ASB) in October 2021. The Ombudsman has also considered: Record keeping. Complaint handling.
The complaint is about the landlord’s handling of the resident’s: Concern about its maintenance of the communal areas. Reports of anti social behaviour (ASB). Concern about the service she received from her housing officer. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The landlord’s response to the resident’s reports of a leak. The associated complaint.
The complaint is about the landlord’s handling of: Repairs following a leak at the resident’s property. The associated formal complaint.
The complaint is about the landlord’s response to: The resident’s reports of damp and mould and outstanding repair issues at the resident’s property. The resident’s insurance claim. Staff behaviour. Complaint handling.