Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
This complaint is about the landlord’s handling of: Repairs to the resident’s property including damp mould, damage to the kitchen floor, repairs to the front door and damage to walls in the communal area. The associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of staff conduct. Reports of anti-social behaviour (ASB). Associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of repairs to the kitchen. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Requests for balcony window repairs. Reports of leaks in the property. Reports of damp, mould, and silverfish in the property. Associated formal complaint.
The complaint is about the landlord’s handling of: Repairs to flooring, windows and holes in the property. Payments for the inconvenience caused by missed repair appointments.
The complaint is about the landlord’s handling of a sewage leak in the resident’s property and associated concerns about a temporary move. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of a gas safety inspection.
The complaint is about the landlord’s handling of the resident’s reports about: Mould in the property The condition of the kitchen
The complaint is about the landlord’s handling of: repairs to the property. the subsequent complaint.
This complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The resident’s report that the landlord breached data protection regulations (GDPR) by disclosing personal information to a neighbour who was employed by it.